We require all orders to be paid in FULL. If payment has not been made the order will NOT be processed. We accept major credit cards visa, mastercard, discover and american express. We do NOT accept checks.
All artwork must be submitted in an illustrator or Photoshop format at least 300 dpi. If created in Photoshop please send artwork with layers. If done in illustrator make sure text is converted to outlines. We will NOT proceed with the order if artwork is of poor quality. If artwork is not sized we can size to fit on the smallest shirt to the largest shirt and make it work for all sizes.
WE DO NOT OFFER PRESS CHECKS. Art approvals will be sent via e-mail within a reasonable time after order has been placed. The digital mock-up must be approved or acknowledged with a response within 24 hours. If you do not approve the mock up within 24 hours your order may be delayed. After approvals are signed or consented via e-mail there will be no changes. *Note: Deluxe is not responsible for hindrance on production due to delayed approval of the digital mock- up. Please be sure to check your mock-up for artwork accuracy such as: color, dimensions, spelling and product information.
Changes are limited to the following: Adding additional pieces to the order, changing graphic color. Additional fees and extra production time may be applied (subject to minimums). No changes are allowed once a payment is taken. Anything added to the order after the order has been placed will be considered a new order, additional fees may apply.
All orders are final, if a cancellation is made it must be made within 24 hours, order has been placed you will be subject to a 30% restocking fee plus a partial payment covering any service already provided . Absolutely NO cancellations will be allowed if the order is already in process or any printing has been done. *If your order is a Rush there are no changes allowed after your order has been placed.
We do offer rush services but this service is not always available. In order for your order to be consider as a rush we need the following: 1. Work Order Form must be filled out with all the details of your order including pantone numbers, garment style and size breakdown. For contract printing goods must be in house, separated by graphic and ready to print. Rush orders are subject to a $50.00 fee, per graphic setup.
We do our best to ensure every garment is printed correctly but mistakes are inevitable. Customers have 48 hours to inspect and report any damages or defects with the order. Keep in mind we have a 5% damage allowance, we recommend to order additional pieces. Deluxe is not liable for any garment manufactured inconsistencies including, but not limited to, mislabeled garments, color dye irregularities, stitching errors, rip, tears or holes in garments. Deluxe is also not liable for inconsistencies in discharge printing due to fabric, fabric dye and/or fabric content. Deluxe is not responsible if certain items are out of stock. If items are out of stock we will inform you as soon as possible and offer you alternative styles. Placement: Please be aware that the industry standard is 1/4” tolerance in either direction. This will not be considered a misprint.
If you are providing the garments for printing, then you must provide us with a detailed description of the garment, including style number(s), color(s), size(s), quantity and packing slip. Deluxe requires at least one additional piece per style in each color if needed for testing ink such as (discharge), colors and or printing techniques etc. We are not responsible for the end result of screen printing on the following treatments: Garment dyeing, tie dyeing or special washes made on the garment.
Our turnaround is usually 7-10 business days. If we are extremely busy our turn around can vary from 10-14 business days. Due dates are really important to us. If you have an specific date that you must have your production in your hands please let us know. We do offer a rush service (if available) please contact us if you need a rush order.
Customers are responsible for all shipping and handling fees (if applicable). Customer must inform us when placing the order if the order will be shipped to a specific location. We use our own UPS account and add shipping cost to your invoice. Deluxe Screen Printing is not responsible for any delays.
Screens are property of Deluxe Screen Printing inc. Screens are kept for 6 months of the initial order, after that screens are reclaimed. If you wish to do a reprint after the six months you will have to pay screen fees again. *If you have the same design and would like printing in a different area of the garment it can be considered an additional screen and set up.
Pantone color match is available for plastisol, water base and discharge inks. Plastisol inks are computer formulated. Water base/ Discharge Inks are mixed by hand. Plastisol inks found on our color chart are free of charge. Specific Pantones not listed are $10 each to mix. For Water Base and Discharge color mixing, we charge $20.00 per color. Please note that Pantone color mixing for Water Base or Discharge Water Base is not 100% accurate. Color can vary between color of fabrics.
Estimates expire in 30 days.Estimates are subject to change upon review of the graphic. You will receive an estimate within 24 hours of your quote request. (Weekends are excluded. Example: You submit a request Friday at 3:30pm you will receive your estimate on Monday during business hours. Please provide us with a little time to get back to you.)